WITHDRAWAL & REFUND POLICY
ANNIVERSARY FEE (Gymnastics BC & WRG Membership Fee)
All Students will be charged an anniversary fee. This fee is valid from September 1st until August 31st. This fee is non-refundable.
MAKEUP & TRIAL CLASS POLICY
Makeup & Trial classes are not available at this time.
WHAT TO WEAR & WHAT TO BRING TO CLASS
Boys or Girls may wear tucked in T-shirts and shorts OR Leotards for Girls. NO chewing gum or dangling jewelry. Hair should be pulled neatly and securely away from the face so that it stays up for the entire workout. Girls should not wear bows or other large hair ornaments that may cause discomfort during activity. All students participate in bare feet during class. Personal items should be left in cubby holes, please leave all valuables at home. Jewelry should not be worn during classes. White Rock Gymnastics staff will not be responsible for ANY items that may be lost or stolen. Be sure your student's water bottle is marked with their name.
ARRIVAL AND PICKUP
Be sure your student arrives on time for his/her scheduled class time. Students should not be left unsupervised before or after their class. Coaches are not available to supervise before or after classes. Please pick up your student on time. White Rock Gymnastics may charge a fee of $10/15 minutes you are late for pickup. Please instruct your student to wait inside the building and you should escort them from the building to your car. During peak times the parking lot is crowded. Please take into consideration that our students may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.
REGISTRATION & PAYMENT POLICY
Registration is accepted online, in person and by phone. Payment in full is required at time of registration. Spaces will not be held until full payment is made. We accept Visa, Master Card, Debit, Cheque or Cash. When bringing in cash please have the correct amount as we do not keep cash on site.
WITHDRAWAL & REFUND POLICY
Parents must notify the office to withdraw a student from a class, team or camp. Only a written notice via email, our online form, regular postal mail or hand-delivered to our front desk will be acceptable. See program-specific information below to determine refund eligibility.
GYMNASTICS BC & WRG MEMBERSHIP FEE
Gymnastics BC & WRG Membership Fee's are not refundable.
SESSION CLASS TUITION
Please note: You are responsible for payment for your student's classes whether or not your student attends class.
Enrollments before the start of the session
Students may withdraw prior to the start of the session. All withdrawal notices must be received by the office prior to the start of the 4th class.
Session Weeks 1-3
Students may withdraw during the first 3 weeks of the session. All withdrawal notices must be received by the office prior to the start of the 4th class.
Session Weeks 4+
Students are not eligible for a refund of tuition without a medical reason. See Medical Withdrawal below.
For students who enrolled after the session has commenced, they will be eligible to withdraw within the first 3 weeks of their enrollment. All withdrawal notices must be received by the office prior to the start of their 4th class.
Regular Withdrawal Refund
Refunds will be pro-rated from the time the withdrawal note is received by the office. See refund schedule below for estimated refund processing time.
Students who will miss more than 1 class may withdraw at any point in the session and receive a pro-rated refund. Medical withdrawal refunds will be pro-rated from the time the note is received by the office.
Medical Withdrawal Refund
Pro-rated from the time the medical note is received by the office. See refund schedule below for estimated refund processing time.
11 days or more before camp
Students are eligible for a full refund of tuition if withdrawal notice has been received by the office 11 days or more before the start of the camp.
Within 10 days of camp
Students are not eligible for a refund of tuition. Transfers to another date will be considered if space permits. A refund will be issued in full if a medical note is provided to the office within 72 hours of the missed camp day. There are no refunds or credits for any missed camp days.
Camp Withdrawal Refund
See refund schedule below for estimated processing time.
Club Team & Showcase Team
One full calendar month (30 days) notice is required when withdrawing from the Club Team or Showcase Team program. Written notice is required for all withdrawals and must be submitted to the program coordinator by email.
One full calendar month (30 days) notice is required when withdrawing from the Competitive Team program. Written notice is required for all withdrawals and must be submitted to the program coordinator by email. All Competitive programs are a commitment of 12 months from September through to August. Payment for competitive summer training is not optional.
Medical Team Tuition Refund
Refunds will be issued for medical absences of more than 2 weeks pro-rated from the time the medical note is received by the office. See refund schedule below for estimated refund processing time.
Payments by Parent Portal or Autopay
White Rock Gymnastics will process approved refund requests for payments made by the parent portal or autopay within 2 weeks of receipt of written notice. Refunds will be processed to the original payment method.
Payments by External Debit Machine, Cash or Cheque
White Rock Gymnastics will process approved refund requests for payments made by external debit machine, cash or cheque within 4 weeks of receipt of written notice. Refunds will be issued in the form of a cheque. Cheques are made payable to the primary guardian listed on the student account. You will receive an email when the cheque is ready for pick up. If you prefer to receive your cheque by mail you may request this by responding to the email.
If a family account has any other outstanding charges on their account the credit will be used to cover any other indebtedness to White Rock Gymnastics. The remaining credit if any will be refunded.