NAVIGATING TO OUR CUSTOMER PORTAL
You can navigate to the Parent Portal from the whiterockgym.org homepage by clicking our menu and selecting Parent Portal from the list.
Alternatively, you can bookmark whiterockgym.org/parentportal
LOGGING IN TO THE CUSTOMER PORTAL
Enter your Email Address and Password for your Parent Portal account. If you cannot remember your password or signed up in person or over the phone, see the
Forgot Your Password? section below.
Important Note: All students who are currently enrolled or who have been enrolled in previous classes or camps will have an account. Creating a new account on the parent portal will create an entirely new account and any previous enrollment information or skill evaluations will not be viewable.
Forgot Your Password?
If you have forgotten your Parent Portal password or have not created one yet, select the
Forgot Password button. You will be asked to input the email address you provided when you registered. Select
Reset Password. You will receive an email that will allow you to reset your password.
Forgot Your Email?
If you have forgotten your email address or did not provide one at the time of registration please email us at
firstname.lastname@example.org and we will be happy to update your account for you.
Once logged in click the
Evaluations tab on the left side of the screen.
In the Evaluations screen, you can view the individual progress of all family members registered at White Rock Gymnastics. It will show a brief overview of recently evaluated skills for all family members.
To view the progress of an individual student, click the
View Skill Tree button beside the student’s name.
From this screen, you will see a list of levels that have been evaluated and whether the level has been passed. You can click on individual levels to view all the skills that have been evaluated.
Note: Only levels that have been evaluated will be present in the skill tree, unevaluated skills are not present) In order to complete a level, 3 stars must be given on each skill.
To return to the main Evaluation screen, click the
Back to Evaluations button.
OTHER CUSTOMER PORTAL TIPS
While you’re logged into the Parent Portal, you can also register for Classes, Camps or book a Birthday Party!
Changing Your Parent Portal Password
If you wish to change your password, click the
Change Password button under the Family tab on the left side of the screen. You will need to enter your new password and then enter it again to confirm the password change. Click the
Change Password button.
A notification screen should appear, stating your password has been changed.
Logging out of the Parent Portal
To logout of the Parent Portal, click the
Logout button in the top right side of the screen.